Passion and integration at the heart of customer satisfaction
Integrator of security solutions for professionals for over 40 years, TEB Vidéo & Sécurité leaded a customer satisfaction survey thanks to a range of active customers.
86% of satisfied customers
TEB Vidéo & Sécurité put the customer satisfaction at the heart of its priorities. For a perpetual improvement, the company led an internal survey to estimate the satisfaction level of its customers on three key points:
- The installation quality
- The hotline handling quality
- The after-sales service quality
Because a commercial argument is not enough to convince future customers: TEB V&S is proud to show a customer satisfaction rated at 86%!
- 85% of TEB V&S customers say that they are satisfied of their installations
- 92% of TEB V&S customers say that they are satisfied of the Hotline handling
- 82% of TEB V&S customers say that they are satisfied by the after-sales service
Proximity, fluidity and piece of mind are the key to succeed in customer relationship. To ensure a made-to-measure service for each project, TEB V&S technicians are coming on site according to a schedule that suits customers. Whether it is for an installation, a repairing or an after-sales service request.
About TEB VIDÉO & SÉCURITÉ
French and independent SMB created in 1978, TEB Vidéo & Sécurité is an integrator of intelligent and made-to-measure security solutions for professionals. Our field of business expertise acts on all type of business activities. We provide a range of complete solutions with value-added resources in terms of:
And also, a full range of solutions to help our customers in every steps of their project.
Today, TEB Vidéo & Sécurité, is counting more than 1400 customers worldwide, 1000 installations per year, 5000 maintenance and after-sales interventions and more than 6000 cameras installed each year.
Methodology of the customer’s satisfaction survey:
Survey realized by phone calls between November 2017 and January 2018
On 288 active customers
